ERP’s growth can be attributed to the vendors of ERP. It is because of their tremendous expertise and knowledge, the ERP market has grown to this level. It is their new concepts that emerge from time to time that take business and ERP to advanced levels. Developments in ERP have been immense since inception. ERP was used through very big mainframe computers in early stages, but now ERP can be used even in a pocket-size mobile, thanks to the enormous research and development work of ERP vendors who consistently keep developing world-class ERP software solutions.
Some reputed ERP vendors are as follows:
SAP, Oracle, Microsoft dynamics, Epicor, Infor, CDC Software, Comcash ERP, CresCloud, Edible Software, Evosys, Godesys, IFS, Lawson, NetSuite, Odoo, Peoplesoft, Plex Systems, Produce Pro, QAD, Sage, SYSPRO, and Tyler Technologies, and Unit4. ERP vendors can be classified on the basis of their functional expertise and industry expertise. A comprehensive list of vendors is provided below based on the expertise.
Classification based on functional expertise
SAP, Lawson, Microsoft, Oracle, Pronto Software, and Sage have functional capability in process manufacturing software, discrete manufacturing software, distribution software, retail software, and service software. CDC and Syspro have expertise in process manufacturing software, discrete manufacturing software, and distribution software. Epicor has expertise in all software except for process manufacturing software, whereas Consona has expertise only in discrete manufacturing software. Ramco system has expertise in all software except for distribution and retail software. IFS have expertise in all software baring retail. IBS specializes in developing discrete manufacturing and distribution software. QAD is proficient in process manufacturing and discrete manufacturing software.
Classification based on industry expertise
SAP and Oracle are the only two companies that cater to all industries, including for aerospace and defense, agricultural, apparel and fashion, building products, chemical products, consumer packaged goods (CPG), construction, contract manufacturing, engineering, financial services, food and beverage, government, high-tech electronics and electrical components, industrial equipment and machinery, industrial products, medical devices, medical supplies, nonprofit pharmaceuticals, paper and packaging, plastics, professional services, real estate, retail, telecommunications, utilities and energy, and wholesale distribution of durable and nondurable goods. Microsoft is not into industrial products, aerospace and defense, utilities and energy, agriculture, building products, and construction. Epicor is not into agriculture, apparel and fashion, building products, construction, engineering, food and beverage, industrial products, paper and packaging, real estate, telecommunications, and utilities and energy. Infor is not dealing with agriculture, contract manufacturing, engineering, medical devices, medical supplies, professional services, real estate, utilities and energy, and wholesale distribution of nondurable goods. SAP, Oracle, Microsoft Dynamics, Infor, Sage, Exilant, Ramco, Intex, Datatex, Kalsoft, and Axon are some of the vendors who deal with textile, apparel and fashion; we will discuss their capabilities in further chapters.
ERP vendors are classified based on tiers. Tier 1 ERP vendors are SAP, Microsoft, and Oracle. They are more versatile than any other ERP solution providers in the market. They are used in large-scale companies with multiple locations and complex business operations. Tier 2 ERP vendors are less complex and are used by medium-scale enterprises, whereas Tier 3 vendors are chosen by small and medium enterprises that have simple functional requirements. Some of the Tier 2 vendors include CDC Software, Deacom, Epicor, Infor, Ramco, QAD, Netsuite, and so on. Examples of Tier 3 vendors include Retalix, Seradex, American Software, Appian Corporation, and so on. There are also cloud-based vendors like Acumatica and Intacct Corporation. Ancillary ERP vendors are ideal for one particular business function within an organization.
Market share of ERP vendors
The major ERP vendors are mentioned in the 2015 ERP research report of Panorama Consulting Solutions (Figure 1.3). The report gives details of most frequently short-listed vendors. In this list SAP is at the top with a market share of 27% followed by Oracle at 19%. Microsoft is at the third place with a 13% market share, and the fourth place is shared by Epicor and Infor having equal market share at 4%.
After ranking based on shortlists, report shows that SAP is also the most frequently selected vendor with 39% selection rate followed by Microsoft Dynamics at 27%. Oracle is at the third place with 26% selection rate and Epicor is at the fourth place with 6% selection rate. The report further shows that SAP has gained a large market share over the last year in comparison to Microsoft and Oracle. All other ERP vendors fight for the remaining 2% market share; this indicates the competitiveness among ERP vendors who compete fiercely to provide better products and services and sustain customer satisfaction.
A comparison between major ERP vendors such as SAP, Oracle, and
Microsoft based on select attributes is shown in Table 1.3.
SAP (systems, applications and products in data processing). SAP is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. SAP is headquartered in Walldorf, Baden-Württemberg, Germany. It has more than 291,000 customers located in as many as 190 countries. It is a world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, they are the world’s third largest independent software manufacturer. They have more than 74,500 employees with operations in more than 130 countries and have a 43-year history of innovation and growth, which essentially makes them a true industry leader. Annual revenue (IFRS) of SAP is €17.56 billion. They are listed under the symbol “SAP” on stock exchanges, including the Frankfurt Exchange and NYSE. The software packages of SAP are SAP Business One, SAP Business ByDesign, and SAP Business All-in-One. They use a programming language called ABAP and are the pioneers in ERP around the world.
Oracle. Oracle enables its customers—400,000 of them in more than 145 countries around the world—to accelerate innovation and create added value for their customers. Oracle’s E-Business Suite (also known as Applications/ Apps or EB-Suite/EBS) consists of a collection of ERP, CRM, and SCM computer applications either developed or acquired by Oracle. The software utilizes Oracle’s core Oracle relational database management system technology. The E-Business Suite contains several product lines. The various ERP packages of Oracle are Oracle Fusion Applications, Oracle E-Business Suite, PeopleSoft Enterprise, Siebel, JD Edwards Enterprise One, JD Edwards World, Hyperion Financial Performance Management, and Primavera Enterprise Project Portfolio Management. Microsoft Business Solutions. Microsoft Dynamics ERP is ERP software catering to midsize organizations as well as business units of larger organizations. Its applications are a part of Microsoft Dynamics, a line of business management software owned and developed by Microsoft. Microsoft
Dynamics applications are delivered through a network of reselling partners who provide specialized services. The various ERP packages of Microsoft are
Dynamics AX, Dynamics CRM, Dynamics GP, Dynamics NAV, Dynamics POS, Dynamics RMS, and Dynamics SL. Epicor Software Corporation. Epicor has been a major player in the Asian business software market for well over a decade. With 17 offices across Asia Pacific and 11 in Asia, the Epicor team consists of over 300 people deployed throughout Asia Pacific and serves more than 1,500 customers.
Their business software is available in over 30 different languages, allowing Epicor to support any organization. ERP is designed for the unique needs of the manufacturing, distribution, and service industries, Epicor provides end-to-end solutions coupled with the technology expertise that is required to increase operational efficiency and drive competitive advantage. The various ERP packages of Epicor are Epicor 9, Epicor Vantage, Epicor Enterprise, Epicor iScala, Epicor Retail (CRS+NSB), Epicor Vista, Epicor ITSM, Epicor Clientele, Epicor Avente, Epicor DataFlo, Epicor Manage 2000, and Epicor ManFact.
Infor. Infor is a private establishment with its headquarters in New York. They are specialized in enterprise software for financial systems planning, CRM, and supply chain. Infor offers customers the benefits of a global company with local presence and experience. It has 73,000 customers with 153 direct offices in 40 countries. It has implementations and support capabilities in over 194 countries. The various ERP packages provided by Infor are Infor ERP A+, Infor ERP Adage, Infor ERP Baan, Infor ERP CAS, Infor ERP COM, Infor ERP FACTS, Infor ERP KBM, Infor ERP LN, Infor ERP LX, Infor ERP MANMAN, Infor ERP MK, Infor ERP PRISM, Infor ERP PRMS, Infor ERP Protean, Infor ERP SyteLine, Infor ERP SX.enterprise, Infor ERP System21, Infor ERP TRANS4M, Infor ERP VISUAL, Infor ERP XA, Infor ERP Xpert, and so on.